Important Reminder: Online gaming is for entertainment purposes only. Do not play with money you cannot afford to lose. If you feel gaming is starting to affect your life, please use our self-protection tools or seek professional help.
Viva99 believes that great online entertainment must be safe, enjoyable, and in control. As a platform trusted by hundreds of thousands of players across Malaysia, we take this responsibility seriously — not merely to meet legal requirements, but because we genuinely care about the well-being of every member of our community.
Responsible gaming means playing within your means, understanding the risks involved, and knowing when to stop. It's not about avoiding entertainment — it's about enjoying it in a way that doesn't harm yourself, your family, or your finances.
We provide a range of tools and resources designed specifically to help you stay in control. These tools are accessible directly from your account settings, with no waiting or complicated process required. Choosing to use them is a sign of maturity and wisdom — not weakness.
All self-control tools at viva99 are free, confidential, and effective immediately once you activate it. No additional questions, no assessments — your privacy is fully protected.
We also train our customer support team to identify signs of problem gambling and respond with empathy and without judgment. If you reach out to us with gaming-related concerns, you will be treated with full respect and confidentiality.
Viva99 offers a range of practical tools you can use on your own without needing to contact anyone. All tools are accessible through the Account Settings → Responsible Gaming within our platform.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once the limit is reached, any additional deposits will be automatically blocked until the limit period resets.
Loss Limit
Set a maximum loss amount you are comfortable with per day, week, or month. The system will block wagering activity once this limit is reached.
Session Time Limit
Choose how long you want to play in a single session. The system will send a reminder and automatically end the session once the set time has elapsed.
Cool-Off Period
Take a break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice. Your account will be temporarily suspended without affecting your balance or account history.
Self-Exclusion
If you need a longer, more serious break, the self-exclusion option allows you to block your account for 6 months, 1 year, 3 years, or permanently.
Block Promotions
Opt out of receiving any promotional offers, bonuses, or marketing communications that may encourage you to play more than planned.
The limit you have set takes effect immediately. However, increasing your limit requires a 24–72 hour waiting period — this is intentional, to protect you from impulsive decisions.
Identifying early signs of a gambling problem is the most important first step. Here are some warning signs to watch for in yourself or someone you care about:
Gambling with money meant for daily necessities such as rent, bills, or food
Lying to family or friends about your habits or the amount of money spent on gambling
Feeling compelled to keep playing to "chase" losses that have already occurred
Unable to stop despite having repeatedly intended to do so
Neglecting work, family, or social responsibilities due to gaming
Borrowing money or selling assets to fund continued play
Feeling restless, irritable, or anxious when not playing for a period of time
Disrupted sleep or constantly thinking about gambling even while doing other activities
On the other hand, here are gaming habits that healthy and positive that can serve as a guide:
Only play with disposable money you do not need for essential expenses
Set time and spending limits before starting a session and stick to them consistently
Treating any losses as entertainment costs — not debts that need to be "paid back"
Able to stop playing easily when you want to, without feeling pressured or addicted
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to reach out to a professional helpline or use our self-exclusion tools.
Have you ever played longer or spent more money than you originally planned?
Have you ever returned the next day to try to win back money you had lost?
Has gambling ever caused problems in your relationship with your partner, family members, or friends?
Have you ever hidden your gambling activity from people close to you?
Have you ever used savings, loans, or bill money for gambling purposes?
Have you ever felt unsatisfied with small bets and kept increasing your wager amount to get the same level of excitement?
Have you ever felt guilty, ashamed, or stressed because of your gambling activity?
Has gambling ever caused you to neglect your work, studies, or family responsibilities?
This test is for personal guidance only and is not a clinical diagnosis. If you are concerned about your gambling habits, please seek help from a qualified mental health professional.
Asking for help is a sign of strength, not weakness. If you or someone you know needs support with a gambling problem, here are the steps you can take:
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1Acknowledge Your Situation Honestly
The first and hardest step — but the most important one. Acknowledge to yourself that gambling may have become a problem. No judgment, no punishment — just honesty with yourself.
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2Use the viva99 Self-Exclusion Tool
Log in to your account, go to Settings → Responsible Gaming, and activate the self-exclusion or self-break option. This will block your access immediately.
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3Contact viva99 Customer Support
Our trained team is ready to assist you via 24/7 live chat. We can help activate account limits or restrictions and connect you with the right support resources.
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4Seek Professional Support
Consider speaking with a counsellor or psychologist who specialises in gambling addiction. In Malaysia, government counselling services are available through the Department of Social Welfare and public hospitals.
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5Share with Someone You Trust
Talk to a trusted family member or friend about your situation. Social support plays an important role in the recovery process and helps keep you accountable.
Talian Kasih: 15999
Befrienders KL: 03-7627 2929
JKM: 03-8000 8000
Viva99 has a policy of zero tolerance against the use of the platform by individuals under 18 years of age. We implement multiple layers of technical controls and verification procedures to ensure that only eligible adults can register and play.
For parents and guardians, we encourage you to use parental control software on shared devices. This includes setting content filters and blocking access to gambling websites.
If you suspect that someone underage is using a viva99 account — whether their own or someone else's — please contact us immediately via live chat or support email. Such reports are taken very seriously and will be investigated promptly.
Any account found to be used by an underage individual will blocked immediately and any associated funds will be processed in accordance with our child protection procedures. Legal action may be taken against those who facilitate underage gambling.
Play Safe, Play Smart with viva99
Viva99 is committed to keeping your entertainment experience enjoyable and in control. Register today and enjoy a platform that truly cares about your well-being.