Viva99 Terms and Conditions – A Complete Guide for Malaysia Users

Welcome to viva99 ("Platform", "we", "Company"). This Terms and Conditions document ("Terms") governs your use of the website, application, and all services provided by viva99 at https://viva99.vu along with all subdomains and related services.

By registering an account, making a deposit, or using any feature of our platform, you explicitly confirm that you have read, understood, and agreed to be bound by all terms in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you are using the platform on behalf of a company or other entity, you represent that you have full authority to bind that entity to these terms. viva99 reserves the right to update or modify these terms at any time without prior notice — continued use of the platform after any changes constitutes acceptance of the revised terms.

Access to the viva99 platform is limited to individuals who meet all of the following eligibility requirements:

• Aged at least 18 years old or the legal age of majority under the laws of your jurisdiction, whichever is higher.
• Not appearing on any list of individuals prohibited or restricted from using online gambling services under local laws.
• Register and use the account for yourself only — use of the account by third parties is strictly prohibited.
• Not being a citizen or permanent resident of countries where use of this platform is prohibited by law.
• Have full legal capacity to enter into this binding agreement.

Each individual is only permitted to hold one (1) account at viva99. Registering multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of any existing balances. Information provided during registration must be accurate, complete, and kept up to date at all times.

You are solely responsible for maintaining the confidentiality of your username and password. viva99 recommends using a strong, unique password and enabling two-factor authentication (2FA) for added protection — both features are available in your account settings.

You agree to:

• Not sharing your login credentials with any other party under any circumstances.
• Notify viva99 immediately if you suspect any unauthorised access to your account.
• Be responsible for all activity that occurs in your account until you report it to us.
• Not using automated software, bots, or third-party scripts to access or interact with our platform.
• Not attempting to hack, disrupt, or compromise the integrity of viva99's systems in any way.

Viva99 supports a wide range of deposit and withdrawal methods for the convenience of Malaysian players, including local bank transfers, DuitNow, Touch 'n Go eWallet, and selected cryptocurrencies. All financial transactions are protected by 256-bit SSL encryption.

Deposit Requirements:

• The minimum deposit limit is RM 20 per transaction, unless otherwise stated in a specific promotion.
• Deposited funds may only be used for entertainment purposes within the viva99 platform.
• All deposits must be made using a payment method registered in your own name — deposits from third-party accounts are not accepted.
• Viva99 reserves the right to decline or withhold deposits that raise suspicion of fraud or money laundering.

Withdrawal Requirements:

• The minimum withdrawal limit is RM 50 per request.
• All withdrawal requests are subject to successful KYC verification before processing.
• Withdrawals are typically processed within 60 seconds to 24 hours depending on the chosen method and the level of verification required.
• Viva99 does not charge any processing fees for standard withdrawals — fees imposed by banks or third-party e-wallet providers are beyond our control.
• VIP players are entitled to higher withdrawal limits — refer to the VIP for more information.

Viva99 offers a variety of bonuses and promotions from time to time to reward our loyal players. All bonus offers are subject to wagering requirements that must be fulfilled before any bonus funds can be converted into withdrawable cash.

• The wagering requirements for each bonus will be clearly stated on the relevant promotions page.
• The welcome bonus can only be claimed one time only by each new player.
• Viva99 reserves the right to void bonuses if there is suspicion of abuse, including the use of multiple accounts to claim the same bonus.
• Bonuses cannot be transferred between accounts or exchanged directly for cash without meeting the wagering requirements.
• Any attempt to exploit vulnerabilities in the bonus system may result in account closure and forfeiture of all associated funds.
• Viva99 reserves the right to modify or withdraw any promotional offer at any time without prior notice.

All games available on viva99 — including sports, betting, bingo, and table games — are operated in accordance with established rules. Game outcomes are determined by an independently verified Random Number Generator (RNG), ensuring absolute fairness for all players.

Players are strictly prohibited from:

• Using automated software or tools to play or place bets.
• Colluding with other players to manipulate game outcomes.
• Exploiting any technical bugs or system errors for unauthorised gain.
• Engaging in any form of fraud, money laundering, or other illegal activities through our platform.
• Using abusive language, making threats, or harassing other players through any social feature on the platform.

Any winnings obtained through methods that violate these rules will be voided, and viva99 reserves the right to take appropriate legal action against the player concerned.

As a platform operating under a valid international licence, viva99 is required to implement Know Your Customer (KYC) procedures to comply with anti-money laundering (AML) and counter-terrorism financing (CFT) laws.

You may be asked to submit the following documents at any time, particularly before processing withdrawals that exceed a certain threshold:

• Identity document: Malaysian Identity Card (MyKad), valid passport, or driver's licence.
• Proof of address: Utility bill, bank statement, or other official document showing your current name and address.
• Proof of payment method: A screenshot or document confirming ownership of the bank account or e-wallet used.
• Selfie with document: A recent photo of yourself holding your identification document for further verification purposes if required.

Failure to submit the requested documents within the specified timeframe may result in a temporary account suspension until the verification process is complete. viva99 processes all KYC documents securely and uses end-to-end data encryption to protect your sensitive information.

You may close your viva99 account at any time by contacting our support team. Before closure, ensure all active wagers have been settled and no bonus with unfulfilled wagering requirements remains active in your account.

Viva99 reserves the right to suspend or close your account without prior notice if:

• There is a breach of any section of these Terms and Conditions.
• We suspect fraud, money laundering, or any illegal activity.
• You failed to submit the required KYC documents within the specified timeframe.
• You have been found to hold multiple accounts on our platform.
• There is a directive from a relevant authority or regulatory body.

Your use of the viva99 platform is at your own risk. You agree that:

• You fully understand that all forms of gambling carry financial risk and that you may lose money wagered.
• You play with money you can afford to lose — not borrowed funds or emergency savings.
• Viva99 is not liable for any financial loss, emotional distress, or other negative impact arising from the use of our platform.
• You are solely responsible for ensuring that your use of the viva99 platform complies with the laws applicable in your region.

Viva99 makes no guarantee that the platform will always be free from technical disruptions, viruses, or errors. We are not responsible for any losses resulting from service interruptions beyond our control, including but not limited to internet outages, third-party provider failures, or natural disasters.

Viva99's maximum aggregate liability to you under any circumstances is limited to the net deposit amount you made in the 30 days prior to the relevant claim arising.

Viva99 takes your privacy seriously. The collection, use, and storage of your personal data is governed by Privacy Policy which forms part of this agreement.

In summary, we collect your personal data for the following purposes:

• Account management and identity verification (KYC).
• Processing of financial transactions (deposits and withdrawals).
• Compliance with legal and regulatory requirements.
• Service improvement and user experience enhancement.
• Account-related communications, promotions, and platform updates.

We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. For full details on how we handle your data, please refer to viva99 Privacy Policy.

Viva99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on this website. We will endeavour to notify players of material changes via in-account notifications or email — however, it remains your responsibility as a user to review the latest terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which viva99 is registered. Any dispute arising from or relating to these terms shall be resolved through:

• First stage: Direct negotiation between you and the viva99 support team.
• Second stage: Voluntary mediation through a mutually agreed intermediary body.
• Final stage: Binding arbitration under the rules of the relevant jurisdiction.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.